Elemental Knights Online
THE WORLD

Q&A

Important Notice

  1. I'm experiencing forced shut-downs with the game.
    I are confirming this phenomenon where, depending on the device used or the strength of the network reception, the game shuts down on rare occasions.
    We are constantly investigating and making adjustments in relation to this phenomenon. We are sorry for the inconvenience caused.

    One reason may be due to insufficient phone memory. As such, please try the procedures below to free up some memory in your phone.
  2. Website navigation and gameplay is becoming laggy/ Gameplay stutters.
    Due to the multitasking capabilities of the OS, when you have loaded many apps on your smartphone without restarting for an extended period of time, various operations will begin to run slowly.
    ※ This problem may be more apparent if you are using an iPod touch.
    To enjoy a smoother gameplay, please try the following.

    ・Restart your device.
    ・Force close some background apps. To force close an app:
    a. From the Home screen, double-click the Home button to display recently used apps.
    b. Tap and hold the app until a red minus appears.
    c. Tap the red minus to quit the app. You can quit multiple apps by repeating this step.
    d. Tap on the Home screen, above, to return.
    ・Play the game at places with good network reception.

    We are constantly making adjustments as much as possible to ensure smooth operation.
  3. Where are our characters and data stored? Also, will they be erased?
    Data for each CONNECT ID are stored on our server.
    Game information will not disappear even after deleting or updating the app.

    If you suspect any loss of data, verify your CONNECT ID and password and then contact us via the in-app inquiry form. We will conduct an investigation and respond accordingly.
  4. Forced termination when equipping a weapon after the job change.
    We have confirmed that the phenomena, which are forced termination of freezing the app when equipping an item newly at the site which players had never equipped.
    We now proceed the investigation of these phenomena.

    The players experiencing this problem and cannot equip items may be able to equip items properly by using "Automatic Equipment Function".
    Please see the instructions in the news of your My Page and try it for your help.

Compatible Devices

  1. Tell me what devices are supported.
    iOS 4.2 or later is required.
    Compatible Devices:
    iPhone 3GS iPhone 4 iPhone 4S iPad1/2 iPod touch

Game related

  1. I’m having trouble finding the target to finish this quest.
    YThe recent update has added the “Quest Tracking” function.
    Popup arrows will guide and assist you in completing your quest.
  2. I get the same item in Elenai Gacha.
    You may get the same item in regards to the nature of Gacha.
    Our development team is currently preparing new system to make effective use of unwanted items.
    The release date will be informed soon.
  3. Can we play in widescreen mode?
    Yes.Widescreen mode was made available in the recent update.

Purchase related

  1. Is the game free to play?
    Yes. The recent update phased out the Monthly Subscription Plan.
    After the initial purchase of the app, you can continue to play for free.
    Only the in-game Gacha and items in the EKO Shop are paid, but these are not essential to the core game.

Bug-related

  1. Language Settings.
    This app supports Japanese and English languages only.
    The game may not start if your device's language settings are set to something other than Japanese or English.
    Please make sure your device's language is set to Japanese or English before starting the game
  2. My character is stuck and unable to move in a certain location or area of the map.
    If you get stuck due to the terrain, please try the below steps in-game:

    ・Select [Help] from [Menu]→[Other]
    ・Select [I'm stuck]
    ・Select [Escape]

    Performing the above steps will activate a skill for escaping the terrain that takes your character to the area's entrance. NOTE: this skill can only be used once every 30 minutes.
  3. Characters and monsters are not displayed correctly.
    Network signal strength may vary due to a weak data connection or congested mobile network. Subpar signal strength impacts the proper loading of displayed characters.
    We strongly recommend playing in an area with a strong signal for a smoother gameplay experience.

Other

  1. I forgot my CONNECT ID and / or password. I cannot log in.
    Recently the number of inquiry related to missing “CONNECT ID ” or “password” or log-in error due to wrong ID or password has increased.
    You can personally check your “CONNECT ID ” and ”password” on the Log-in screen.

    Please click on the appropriate link on the Log-in screen as follows:
    [HERE for forgotten CONNECT ID ]
    [HERE for forgotten password]
  2. Is there an English display or language support for this game?
    Make sure your device's region language setting is set to English. The in-game display should now be in English.