Elemental Knights Online
THE WORLD

Important Notice

1. The apprication has been disappeared from the Android Market since about November 03, 2011.

   This kind of problem has occured in all the apprication which version are [3.1.11], not only our apptication.
   
   Now, We do our best to investigate this problem, but this has caused by the specification change of the market.
   So please wait for the Android Market publisher to solve this problem.
   
   We are sorry for your inconvenience.
   We greatly appreciate your cooperation and please continue to enjoy yourselves with our apprication.

2. Forced termination when equipping a weapon after the job change.

   We have confirmed that the phenomena, which are forced termination of freezing the app when equipping an item newly at the site which players had never equipped.
   We now proceed the investigation of these phenomena.
   
   The players experiencing this problem and cannot equip items may be able to equip items properly by using "Automatic Equipment Function".
   Please see the instructions in the news of your My Page and try it for your help.

3. Where are our characters and data stored? Also, will they be erased?

   Data for each CONNECT ID are stored on our server.
   Game information will not disappear even after deleting or updating the app.
   
   If you suspect any loss of data, verify your CONNECT ID and password and then contact us via the in-app inquiry form. We will conduct an investigation and respond accordingly.

Compatible Devices

1. Tell me what devices are supported.

   Android OS 2.2 or later is required.
   
   We have confirmed an issue where the game experiences a forced shutdown for some devices.
   We are currently investigating the issue.
   
   Further, some tablets with Android OS 3.0 and later versions have been confirmed to sometimes experience bugs.
   This issue is concurrently being investigated.
   A list of compatible devices can be found at the bottom of this FAQ.
   
   ◆Device list with compatibility◆

2. Does the game support dedicated game controller keys in Xperia PLAY?

   Currently, you can move with the directional buttons and operate by tapping the START button.
   We are reviewing the support of other key controls in the future.
   
   ※You can play normally with touch screen

Game related

1. I’m having trouble finding the target to finish this quest.

   YThe recent update has added the “Quest Tracking” function.
   Popup arrows will guide and assist you in completing your quest.

2. The website or game is laggy (slow).

   When you have loaded many apps on your smartphone without restarting for an extended period of time, various operations begin to run slowly.
   Restarting your device may improve the situation.
   
   We are constantly making adjustments to ensure smooth operation.

3. I get the same item in Elenai Gacha.

   You may get the same item in regards to the nature of Gacha.
   Our development team is currently preparing new system to make effective use of unwanted items.
   The release date will be informed soon.

4. Will my equipment break?

   As of the update on 25/10, durability of equipment has been removed. You can enhance your equipment without spending in-game currency or points.

5. It’s not possible to choose servers?

   The ability to select servers is still under development.
   In the meantime,you can still choose to play with your preferred chat settings. We thank you for your patience.

6. Can we play in widescreen mode?

   Yes.Widescreen mode was made available in the recent update.

Purchase related

1. Is the game free to play?

   Yes. The recent update phased out the Monthly Subscription Plan.
   After the initial purchase of the app, you can continue to play for free.
   Only the in-game Gacha and items in the EKO Shop are paid, but these are not essential to the core game.

Bug-related

1. The game suddenly shuts down.

   We have confirmed that the game suddenly shuts down due to either mobile phone model incompatibility or the network environment. We will be conducting an ad-hoc investigation into the causes of this issue.
   

2. Language Settings.

   This app supports Japanese and English languages only.
   The game may not start if your device's language settings are set to something other than Japanese or English.
   Please make sure your device's language is set to Japanese or English before starting the game
   

3. My character is stuck and unable to move in a certain location or area of the map.

   If you get stuck due to the terrain, please try the below steps in-game:
   
   ・Select [Help] from [Menu]→[Other]
   ・Select [I'm stuck]
   ・Select [Escape]
   
   Performing the above steps will activate a skill for escaping the terrain that takes your character to the area's entrance. NOTE: this skill can only be used once every 30 minutes.

4. Characters and monsters are not displayed correctly.

   Network signal strength may vary due to a weak data connection or congested mobile network. Subpar signal strength impacts the proper loading of displayed characters.
   We strongly recommend playing in an area with a strong signal for a smoother gameplay experience.

Other

1. I forgot my CONNECT ID and / or password. I cannot log in.

   Recently the number of inquiry related to missing “CONNECT ID ” or “password” or log-in error due to wrong ID or password has increased.
   You can personally check your “CONNECT ID ” and ”password” on the Log-in screen.
   
   Please click on the appropriate link on the Log-in screen as follows:
   [HERE for forgotten CONNECT ID ]
   [HERE for forgotten password]

2. There are many updates for the application, data file size is large, and it takes a long time to download the app.

   Updates must be downloaded immediately after release. We apologize for the inconvenience caused. Due to the nature of an MMORPG, quests and items are added from time.
   As such, we will require you to update the app as and when needed.
   
   To reduce the possibility of constantly updating the application, we will try to reduce the number of updates by adjusting the update schedule.

3. It says the application needs to be updated, but the latest version cannot be found on the market.

   It takes some time to deliver the latest version and make it available on the market for downloading.
   We are sorry, but please wait a bit and try to downloading the latest version again.

4. Is there an English display or language support for this game?

   Make sure your device's region language setting is set to English. The in-game display should now be in English.

Device list with compatibility

cCopyright 2003-2011 WINLIGHT Co.,Ltd. All Rights Reserved.